Refund policy

Items without an Invoice or Gift Receipt are not eligible for Return or Exchange.

Accessories, Handbags, Jewelry, and Outlet items are FINAL SALE. Full-priced items may be returned for Store Credit Only. We do not offer Refunds to the Method of Payment!

You have 30 days from the date of fulfillment to return all eligible items. The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping.  

Store credit never expires. Please include the Packing Slip with all eligible items authorized for your return in the return package. Do not include additional items not listed on the packing slip.

To start a return, visit our returns page at: https://lovebugapparel.com/pages/shipping-returns. If your return meets the qualifications, please download the Returns/Exchange form located at the top of that page and follow its instructions. 

You can always contact us for any return questions at info@lovebugapparel.com.



WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
We stand behind our products and want you to be satisfied with them! We always do our best to care for our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away! 
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including custom products (such as special orders or personalized items), and personal care goods (such as beauty products).


Outlet items and any items listed below are NOT eligible for Returns or Exchanges.

Below are the categories in which your item will be FINAL SALE:   

  • All Accessories   
  • Jewelry   
  • Hats   
  • Scarves   
  • Sunglasses   
  • Handbags/Purses  
  • Belts/Straps
  • Keychains
  • Outlets Items

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.